On 8 February 2017, at approximately 00:45 CST, MyRackspace Portal engineers reported that the 'Transactions' section of the Portal was disabled due to issues displaying customer transaction details.
Portal engineers determined a misconfiguration on the database that caused errors in the MyRackspace Portal's Transactions page. Full service was restored at 04:55 CST.
During time of impact, customers may have seen see the 'System Unavailable' message when they navigated to the Transactions page of the Portal.
Wednesday Feb 8, 2017
[Resolved] MyRackspace Customer Portal | Transactions Page Unavailable | All Regions
05:03 AM EST
12:40 AM EST
As of 8 February 2017, at approximately 00:45 CST, Rackspace engineers report that the 'Transactions' section of the MyRackspace Portal is currently disabled. Engineers are working to restore service. During this time, customers may see the System Unavailable message when they navigate to the Transactions page of the Portal.