Today's Issues

Monday Feb 27, 2017

[Resolved] Rackspace CDN | Intermittent 500 and 404 Errors
09:08 PM EST
On 27 February 2017, from 08:30 CST to 15:41 CST, engineers worked to resolve issues which affected Rackspace CDN in Western Europe. Vendor Akamai confirmed customer impact was resolved at 15:41 CST and are working to identify root cause. During time of impact, customers may have experienced 500 or 404 errors when attempting to access Rackspace CDN.
01:52 PM EST
On 27 February 2017, at approximately 08:30 CST, customers located in Western Europe region may experience 500 or 404 errors when attempting to access Rackspace CDN. At 09:21 CST, the vendor identified and removed nodes from Rackspace's CDN map to resolve the 500 errors. At this time, the vendor is actively investigating the 404 errors.

If you have any other questions or concerns, please contact a member of your support team.
08:55 AM EST
On 27 February 2017, at approximately 08:30 CST, customers located in Western Europe region may experience 500 or 404 errors when attempting to access Rackspace CDN. If you have any other questions or concerns, please contact a member of your support team.

[Resolved] MyRackspace Portal | Intermittent Errors when Accessing Support Tickets | All Regions
07:34 AM EST
On 27 February 2017, between 11:00 UTC/005:00 CST and 13:55 UTC/07:55 CST, engineers worked to resolve an issue affecting the MyRackspace Portal. During time of impact, customers may have experienced intermittent errors when trying to access support tickets.
05:39 AM EST
On 27 February 2017, starting at 11:00 UTC/05:00 CST, engineers began work to resolve issues currently affecting the MyRackspace Portal. During this time, customers may experience intermittent errors when attempting to access support tickets through the MyRackspace Portal.