Today's Issues

Thursday Jan 26, 2017

[Resolved] Resolved: Cloud Backup | api.drivesrvr.com Returing 500 Errors | All Regions
08:58 AM EST
Engineers have determined that the observed errors were due to a faulty API health check. There was no customer impact.
08:14 AM EST
On 26 January 2017, at 08:00 CST, Rackspace engineers began receiving reports that api.drivesrvr.com was returning 500 errors. At this time, customers attempting to make changed to Cloud Backup configurations may encounter errors.

[Resolved] Resolved: Cloud Datastores | Database Host Reboot | ORD Region
04:22 PM EST
Engineers have completed the reboot of the affected host, and all database instances have been brought back online.
04:36 AM EST
On 26 January 2017, starting at 04:19 CST, Database Engineering team identified the need to initiate an emergency host reboot for a subset of Cloud Database instances in the ORD Region. We anticipate up to a 10-15 minute interruption to your services.

After rebooting, our Engineering team will ensure your instance is available and will troubleshoot further if any issue persists. For further assistance, please contact your support team.

[Resolved] Cloud Servers | Cloud Server Public API Outage | DFW Region
03:12 AM EST
On 26 January 2017, from 02:20 CST to 02:42 CST, Cloud Engineers worked to resolve issues which affected the Cloud Server Public API in the DFW Region. Engineers reported customer and Racker impact resolved at 02:42 CST. During time of impact, the Cloud Server Public API in the DFW Region may have been unavailable or returned '5XX Errors', preventing customers from performing server actions.
03:06 AM EST
On 26 January 2017, from 02:20 CST to 02:42 CST, Cloud Engineers worked to resolve issues which affected the Cloud Server Public API in the DFW Region. Engineers reported customer and Racker impact resolved at 02:42 CST. During time of impact, the Cloud Server Public API in the DFW Region may have been unavailable or returned '5XX Errors', preventing customers from performing server actions.