RackConnect Issues

Monday Apr 17, 2017

[Resolved] Resolved: DCX Services | Database Server became Unresponsive | All Regions
09:21 AM EDT
On 17 April 2017, at approximately 08:57 CDT, engineers identified that a database server became unresponsive in the IAD2 data center. The database server impacted MyRackspace Portal and Cloud Control Panel sections for DNS and for customer service IP address. As of 09:37 CDT, engineers reported the issues were resolved.

During this time, customers were unable to make DNS updates through MyRackspace portal or the Cloud Control Panel. During this time, Rack Connect customers were unable to make changes or delete public IPs for their Cloud Servers and Cloud Accounts. Additionally, customers were unable to view their customer service IP address for dedicated gear.
09:02 AM EDT
On 17 April 2017, at approximately 08:57 CDT, engineers identified that a database server became unresponsive in the IAD2 data center. The database server impacted MyRackspace Portal and Cloud Control Panel sections for DNS and for customer service IP address.

During this time, customers will be unable to make DNS updates through MyRackspace portal or the Cloud Control Panel. During this time, Rack Connect customers are unable to make changes or delete public IPs for their Cloud Servers and Cloud Accounts. Additionally, customers will not be able to view their customer service IP address for dedicated gear.

If you have any other questions or concerns, please contact a member of your support team.

Sincerely,

Rackspace