Control Panels Issues

Wednesday Mar 29, 2017

[Resolved] Global Billing | Payment and Sign-up Failures | ORD1
12:19 PM EDT
On 29 March 2017, between 07:20 and 10:00 CDT, engineers identified an issue impacting Payment Services and Sign-up Services in the all regions. The team engaged the vendor, who reported a widespread issue across all of their data centers. At 12:19 CDT, the vendor confirmed they fixed the issue and impact was resolved at 10:00 CDT.

During this time customers may have experienced failures when making payments or delays when attempting to initiate new services.
10:51 AM EDT
On 29 March 2017, at 07:20 CDT, Engineers identified an issue impacting Payment Service System in the ORD1 region. The team has engaged the vendor, who has reported a widespread issue across all of their data centers. During this time customers may experience failures when making payments or delays when attempting to initiate new services.