Cloud Servers Issues

Thursday Apr 20, 2017

[Resolved] Cloud Servers | ServiceNet Disruption | DFW Region
07:36 AM EDT
On 20 April 2017, starting at 05:00 CDT, engineers identified ServiceNet issues during a scheduled non-impacting maintenance. Engineers determined that an internal error caused a ServiceNet outage for a subset of customers in the DFW Region. Engineers resolved customer impact at 05:10 CDT. During this time, customers and may have experienced connectivity issues between their Cloud Servers, RackConnect v2, and other cloud products.
04:51 AM EDT
On 20 April 2017, starting at 05:00 CDT, engineers identified ServiceNet issues during a scheduled non-impacting maintenance. Engineers determined that an internal error caused a ServiceNet outage for a subset of customers in the DFW Region. Engineers resolved customer impact at 05:10 CDT. During this time, customers and may have experienced connectivity issues between their Cloud Servers, RackConnect v2, and other cloud products.