Cloud Files Issues

Friday Mar 3, 2017

[Resolved] Resolved: Cloud Files | Intermittent 401 Unauthorized Error | LON
10:32 AM EST
On 03 March 2017, at 03:30 CST/9:30 UTC, engineers became aware of an incident intermittently affecting the Cloud Control Panel resurfacing at 06:22 CST/12:22 UTC. The Cloud Files team removed the affected proxy servers out of rotation at 09:58 CST/15:58 UTC, verifying resolution for customers at 10:20 CST/ 16:20 UTC.

During this time, a portion of Cloud customers may experience intermittent 401 errors or delays when attempting to access Cloud Files in the Cloud Control Panel. Additionally, customers may have experienced intermittent errors or delays when attempting to upload content to Cloud Files in the LON region.
10:01 AM EST
On 03 March 2017, at 03:30 CST, engineers became aware of an incident intermittently affecting the Cloud Control Panel. The issue has resurfaced at 06:22 CST. The Cloud Files team has removed the affected proxy servers out of rotation resulting in improved performance for customers.

During this time, a portion of Cloud customers may experience intermittent 401 errors or delays when attempting to access Cloud Files in the Cloud Control Panel. Additionally, customers may experience intermittent errors or delays when attempting to upload content to Cloud Files in the LON region.
08:15 AM EST
On 03 March 2017, at 03:30 CDT, engineers became aware of an incident intermittently affecting the Cloud Control Panel. The issue resurfaced at 06:22 CDT. Engineers are engaged and working to resolve the issue. During this time, a portion of Cloud customers may experience intermittent 401 errors or delays when attempting to access Cloud Files in the Cloud Control Panel. Additionally, customers may experience intermittent errors or delays when attempting to upload content to Cloud Files in the LON region. If you have any further questions, please reach out to a member of your support team.