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Alerts & Maintenance
Billing | LON | Tuesday, September 1st, 2015 6:01PM to 6:31PM Central (Wednesday, September 2nd, 2015 at 00:01 to 00:31 GMT) *COMPLETE*
Rackspace will be performing a required maintenance which will affect some of our billing functions and sign up validation based in our LON region. We are anticipating 30 minutes of interruption with some management and billing functions.
UK Customers will not be able to view invoices, make payments or modify billing information during the maintenance window. All existing services will continue to function and serve traffic without interruption.
We sincerely apologize for any inconvenience this may cause you. If you have any questions or concerns in regards to this maintenance, please do not hesitate to contact a member of our support team 800-961-4454 or via live-chat: https://mycloud.rackspace.com/.
The Rackspace Open Cloud system engineers will perform a priority maintenance to the control infrastructure of our Next Generation Cloud Servers regions during the following dates and times:
CHG0056505 - SYD Region - August 26th from 9:00 AM - 3:00 PM CDT August 26th from 12:00 AM - 6:00 AM AEST) *COMPLETE*
CHG0056608 - HKG Region - August 27th from 9:00 AM - 3:00 PM CDT (10:00 PM - 4:00 AM HKT) *COMPLETE*
CHG0056609 - LON Region - August 27th from 4:00 PM - 10:00 PM CDT (10:00 PM - 4:00 AM BST) *COMPLETE*
CHG0056621 - IAD Region - August 31st from 9:00 PM - 3:00 AM CDT *COMPLETE*
CHG0056619 - ORD Region - September 1st from 10:00 PM - 4:00 AM CDT *COMPLETE (previous delays have now been resolved as of 12:46 PM CDT)*
CHG0056617 - DFW Region - September 2nd from 10:00 PM - 4:00 AM CDT
During these times, customers accessing management level services (public APIs for these regions) may experience errors for a period of up to 30 minutes. This includes requests sent from the MyCloud Control Panel as well as those sent to the Next Gen Cloud Servers API directly (First Gen Cloud Servers management will not be affected).
This maintenance will NOT pose any impact to existing Next Gen Cloud Servers under your account which are located in this region. However, certain operations being performed during this period may be interrupted (such as server builds, resizes, or snapshots). Customers are urged to perform these operations before or after this maintenance event.
If you have any questions or concerns in regard to this maintenance, please do not hesitate to contact a member of our support team via live-chat or by telephone 24-hour toll free 1.877.934.0407.
Beginning September 1, 2015 Cloud Sites will be performing upgrades on its DFW datacenter. These upgrades will present minimal customer disruptions (less than 10 minutes) as technologies are transitioned.
Below is the planned order of events during maintenance, but please note that there may be slight deviations:
1. Storage Synchronization and Changeover
3. Web Synchronization and Changeover
4. IP and DNS Synchronization and Changeover
5. Database Synchronization and Changeover
For a more detailed explanation of our DFW maintenance, please visit our Knowledge Center.
Thank you for your patience during this event.
If you have any questions or concerns in regards to this maintenance, please do not hesitate to contact a member of our support team via live-chat or at the following telephone numbers: 24-hour toll free 1.855.348.9060 and INTL +1.210.581.0407.