System Status

Our System Status is a real-time view of the performance and uptime of our Rackspace Cloud products and services. If you're a customer, please bookmark this page and check back if you experience a service disruption.

March 2015 Critical Maintenance - First & Next Gen Cloud Servers

Recently, several critical Xen hypervisor vulnerabilities have been discovered that affect a portion of our First and Next Generation Cloud Servers fleet. Remediating these issues will unfortunately require a reboot of affected host machines. To protect the security of your data, we will be patching our infrastructure prior to when the details of these exploits will be released publicly. The purpose of this communication is to give you details about this maintenance event with as much advance notice as possible. Please note that OnMetal Cloud Servers are not affected.

While we do everything we can to minimize service interruptions, the security of your environment is our highest priority. We understand that any downtime impacts your business and we do not make this decision lightly. In preparation for a potential reboot, we recommend that you take proactive steps to ensure your environment is configured to return to proper operations. For a comprehensive description of how you can prepare for a reboot, please visit this Community page: https://community.rackspace.com/products/f/25/t/4319

As a number of our customers deploy across multiple regions, regional maintenance is staggered so no two regions are affected at the same time. The broad regional maintenance schedule can be found later in this thread.

We understand that many customers deploy in a single region. To help you plan accordingly, more granular per-instance reboot windows will be made available via the First and Next Gen Cloud Servers APIs and Cloud Control Panel no later than Saturday, February 28th at 13:00 CST. When available, more information on how to access per-instance reboot schedules can be found later in this thread.

We know that these kinds of maintenances are not desired, but when they are required, our goal is to partner with you to minimize impact to your application. Our entire Rackspace team is standing by ready to assist.

For the most up to date information on status and additional details, please visit the Securities & Vulnerabilities section of our Rackspace Community page: https://community.rackspace.com/general/f/53

If you have any further questions or need assistance, please don't hesitate to contact a member of your Fanatical Support team. We are here to serve you.

Posted on February 26, 2015 at 3:33 PM

Alerts & Maintenance

Next Gen Cloud Servers, Cloud Networks | All Regions | Starting on Wednesday, February 25th at 10:00 AM CST *updated*

Dedicated Infrastructure Maintenance | ORD

Tuesday Mar 3, 2015

Products
Status
Time
Cloud Backup
System is operating normally
7:30 AM EST
Cloud Big Data
System is operating normally
7:30 AM EST
Cloud Block Storage
System is operating normally
7:30 AM EST
Cloud Databases
System is operating normally
7:30 AM EST
Cloud DNS
System is operating normally
7:30 AM EST
Cloud Files
System is operating normally
7:30 AM EST
Cloud Files CDN
System is operating normally
7:30 AM EST
Cloud Identity
System is operating normally
7:30 AM EST
Cloud Load Balancers
System is operating normally
7:30 AM EST
Cloud Monitoring
System is operating normally
7:30 AM EST
Cloud Networks
System is operating normally
7:30 AM EST
Cloud Queues
System is operating normally
7:30 AM EST
Cloud Servers (First Generation)
System is operating normally
7:30 AM EST
Cloud Servers (Next Generation)
System is operating normally
7:30 AM EST
Cloud Sites
System is operating normally
7:30 AM EST
Control Panels
System is operating normally
7:30 AM EST
RackConnect
System is operating normally
7:30 AM EST

History (4 weeks)

Products
02/04
02/05
02/06
02/07
02/08
02/09
02/10
02/11
02/12
02/13
02/14
02/15
02/16
02/17
02/18
02/19
02/20
02/21
02/22
02/23
02/24
02/25
02/26
02/27
02/28
03/01
03/02
Today
Cloud Backup
Cloud Big Data
Cloud Block Storage
Cloud Databases
Cloud DNS
Cloud Files
Cloud Files CDN
Cloud Identity
Cloud Load Balancers
Cloud Monitoring
Cloud Networks
Cloud Queues
Cloud Servers (First Generation)
Cloud Servers (Next Generation)
Cloud Sites
Control Panels
RackConnect