Our System Status is a real-time view of the performance and uptime of our Rackspace Cloud products and services. If you're a customer, please bookmark this page and check back if you experience a service disruption.
Alerts & Maintenance
Rackspace Engineering will be performing a scheduled maintenance for our cloud networks in DFW.
CHG0060054 & CHG0060349 - Thursday, February 25th, 2016 10:00pm (CST) - February 26th, 2016 1:00am (CST)
In the event that an unforeseen issues does arise, customers would experience interruption on Servicenet, Cloud Networks, Cloud Block Storage volumes, Rackconnect v2 connectivity (Public and otherwise). In order to correct the issue, we will need to reboot the switch device, which would impact customers for roughly 7 - 10 minutes.
If customer have any questions or concerns in regard to this maintenance, please do not hesitate to contact a member of our support team via live-chat or by telephone 24-hour toll free 1.877.934.0407
Rackspace is aware of an advisory recently published by Cisco Systems (cisco-sa-20160210-asa-ike CVE-2016-1287) that discloses a potential vulnerability in the Cisco ASA environment. https://tools.cisco.com/security/center/content/CiscoSecurityAdvisory/cisco-sa-20160210-asa-ike
Affected Cisco ASA software running on the following products supported by Rackspace may be affected by this vulnerability:
Cisco ASA 5500 Series Adaptive Security Appliances
Cisco ASA 5500-X Series Next-Generation Firewalls
Cisco Firepower 9300 ASA Security Module
An unauthenticated remote attacker could exploit this vulnerability to cause a reload of the affected system or execute code.
Cisco has provided Rackspace with updated software that must be applied to firewalls to mitigate this threat. The application of this update requires a scheduled reboot of the firewall. Interruption of connectivity normally ranges from 5 to 15 minutes. We strongly suggest this upgrade and reboot take place to ensure the safety of affected customer environments. Rackspace will contact affected customers via ticket to schedule upgrades. Following the completion of the maintenance we recommend customers review all firewall rules to ensure accuracy.
For additional information, please refer to the Rackspace Community: https://community.rackspace.com/general/f/53/t/6995
If you have any questions, please do not hesitate to contact your Fanatical Support team.
Rackspace Engineering will be performing a scheduled maintenance for our cloud networks in following regions:
CHG0060266 - HKG - Feb 15, 2016 10:00 AM CST to 2:00 PM CST (Feb 16, 2016 12:00 AM HKT to 4:00 AM HKT)
CHG0060282 - IAD - Feb 16, 2016 10:00 PM CST to Feb 17, 2016 2:00 AM CST (Feb 16, 2016 11:00 PM EST to Feb 17, 2016 3:00 AM EST)
CHG0060284 - DFW - Feb 17, 2016 10:00 PM CST to Feb 18, 2016 4:00 AM CST
CHG0060285 - LON - Feb 18, 2016 5:00 PM CST to 11:00 PM CST (Feb 18, 2016 11:00 PM GMT to Feb 19, 2016 5:00 AM GMT)
CHG0060287 - SYD - Feb 22, 2016 10:00 AM to 2:00 PM CST (Feb 23, 2016 3:00 AM AEDT to 7:00 AM AEDT)
CHG0060288 - ORD - Feb 23, 2016 10:00 PM to Feb 24, 2016 4:00 AM CST
For approximately 15 minutes, this maintenance will impact customers ability to utilize the API directly as well as make networking changes through the Cloud Servers account via Reach (mycloud.rackspace.com). This means that new Cloud Servers builds will go into error and new Cloud Networks creation requests will fail while Neutron related services are unavailable.
If you have any questions or concerns in regard to this maintenance, please do not hesitate to contact a member of our support team via live-chat or by telephone 24-hour toll free 1.877.934.0407
Rackspace Engineering will be performing a scheduled maintenance for our cloud networks in following regions.
CHG0060044 - IAD Thursday, February 18, 2016 10:00pm CST - February 19, 2016 2:00am CST
CHG0060063 - LON Monday, February 22, 2016 5:00pm CST - 9:00pm CST (February 22, 2016 11:00pm GMT - February 23, 2016 3:00am GMT)
CHG0060064 - DFW Wednesday, February 24, 2016 11:00pm CST - February 25, 2016 3:00am CST
Customers can expect up to 8 seconds of a degraded experience during this maintenance.
If customer have any questions or concerns in regard to this maintenance, please do not hesitate to contact a member of our support team via live-chat or by telephone 24-hour toll free 1.877.934.0407.
The Rackspace Cloud Load balancers engineers will be performing scheduled migrations to move Cloud Load Balancer instances onto new hardware in ORD region starting on January 20, 2016 in 3 batches. Please review the following times associated with this regional maintenance events:
CHG0059121 - Batch 1 - Wednesday, February 10, 2016 10:00pm (CST) - 2:00am (CST next day)
CHG0059122 - Batch 2 - Wednesday, February 17, 2016 10:00pm (CST) - 2:00am (CST next day)
CHG0059123 - Batch 3 - Wednesday, February 24, 2016 10:00pm (CST) - 2:00am (CST next day)
Customer should expect up to 1 minute of downtime per migrated load balancer. If their environment fails to migrate during the maintenance window below, Rackspace will notify you the following day to schedule a future migration.Please note that your load balancer will still function as normal in the event of an unsuccessful migration (will rollback). Some of customer services behind the load balancer may be inaccessible during this time.
Rackspace has tested and validated all components of the plan to enable a smooth transition. If customer have any questions or concerns in regard to this maintenance, please do not hesitate to contact a member of our support team via live-chat or by telephone 24-hour toll free 1.877.934.0407
Rackspace RackConnect Engineering will be performing a scheduled maintenance for our RackConnect Multi-Tenant NSX Gateways product in following regions on,
CHG0059634 - SYD, HKG - Feb 4th 09:00 AM to 12:00 PM CST.
CHG0059637 - ORD - Feb 8th 10:00 PM to 1:00 AM CST. *Completed*
CHG0059651 - DFW - Feb 10th 10:00 PM to 1:00 AM CST
CHG0059652 - LON - Feb 15th 04:00 PM to 07:00 PM CST. (Feb 15th 10 PM to Feb 16th 1 AM GMT)
CHG0060093 - IAD - Feb 17th 09:00 PM to 12:00 AM CST
This maintenance will affect any connectivity that you have established utilizing RackConnect Cloud Networks between your Cloud Servers and Dedicated Servers. No action is required from you as a result of this maintenance.
During the maintenance, your RackConnect v3 Cloud Networks will experience one distinct interruption per RackConnect v3 Cloud Network lasting from 20 to 30 seconds in duration. It is very important to note that only RackConnect v3 Cloud Networks will be affected by this maintenance event.
Please accept our apologies for the inconvenience. We always strive to have no downtime associated with all of our scheduled maintenance events and your uptime is extremely important to us. However, there are times where we are unable to conduct maintenance in a completely non-disruptive manner. We only perform these types of maintenances after extensive testing and planning to ensure minimal impact.
If you have any questions or concerns in regards to this maintenance, please do not hesitate to contact a member of our support team via live-chat or by telephone 24-hour toll free 1.877.934.0407 and INTL +1.210.581.0407.