Our System Status is a real-time view of the performance and uptime of our Rackspace Cloud products and services. If you're a customer, please bookmark this page and check back if you experience a service disruption.
Alerts & Maintenance
At 8pm CDT each night of the maintenance Cloud Sites Engineers will be performing maintenance on the Windows/IIS hosting platforms to apply routine patches issued by Microsoft. The length of each maintenance will vary depending on the node but is expected to last up to 2 hours each night.
There should be no visible ill effects, however, it is possible that a server being rebooted message may show up in some applications logs or sessions may be lost due to a node rebooting.
If you have any questions, please do not hesitate to contact a member of our support team via live-chat or by toll free phone at 1.877.934.0407.
The Rackspace Open Cloud system engineers will perform a priority maintenance to the control infrastructure of our Next Generation Cloud Servers regions during the following dates and times:
CHG0065601 - LON Region - July 25th from 4:00PM - 10:00PM CDT (July 25th from 10:00 PM - July 26th to 4:00 AM BST)
CHG0065602 - IAD Region - July 26th from 9:00 PM - July 27th 4:00 AM CDT (July 26th from 10:00 PM EDT - July 27th 5:00 AM EDT)
CHG0065646 - ORD Region - July 27th from 10:00 PM - July 28th 4:00 AM CDT
CHG0065648 - DFW Region - July 28th from 10:00 PM - July 29th 4:00 AM CDT
During these times, customers accessing management level services (public APIs for these regions) may experience errors for a period of up to 30 minutes. This includes requests sent from the MyCloud Control Panel as well as those sent to the Next Gen Cloud Servers API directly (First Gen Cloud Servers management will not be affected).
This maintenance will NOT pose any impact to existing Next Gen Cloud Servers under your account which are located in this region. However, certain operations being performed during this period may be interrupted (such as server builds, resizes, or snapshots). Customers are urged to perform these operations before or after this maintenance event.
If you have any questions or concerns in regard to this maintenance, please do not hesitate to contact a member of our support team via live-chat or by telephone 24-hour toll free 1.877.934.0407.