Our System Status is a real-time view of the performance and uptime of our Rackspace Cloud products and services. If you're a customer, please bookmark this page and check back if you experience a service disruption.
Alerts & Maintenance
Rackspace Engineering will be performing a scheduled maintenance for our Cloud Networks in all regions at the following day and time:
SYD - Aug 22, 2016 9:00 AM CDT to Aug 22, 2016 1:00 PM CDT (Aug 23, 2016 12:00 AM ASET to Aug 23, 2016 4:00 AM ASET)
DFW - Aug 22, 2016 10:00 PM CDT to Aug 23, 2016 4:00 AM CDT
HKG - Aug 23, 2016 9:00 AM CDT to Aug 23, 2016 1:00 PM CDT (Aug 23, 2016 10:00 PM HKT to Aug 24, 2016 2:00 AM HKT)
LON - Aug 23, 2016 5:00 PM CDT to Aug 23, 2016 9:00 PM CDT (Aug 23, 2016 11:00 PM BST to Aug 24, 2016 3:00 AM BST)
ORD - Aug 23, 2016 10:00 PM CDT to Aug 24, 2016 4:00 AM CDT
IAD - Aug 24, 2016 10:00 PM CDT to Aug 25, 2016 4:00 AM CDT (Aug 24, 2016 11:00 PM EDT to Aug 25, 2016 5:00 AM EDT)
For approximately 30 minutes, this maintenance will impact customers ability to utilize the API directly as well as make networking changes through the Cloud Servers account via Reach (mycloud.rackspace.com). This means that new Cloud Servers builds will go into error and new Cloud Networks creation requests will fail while Neutron related services are unavailable.
If you have any questions or concerns in regard to this maintenance, please do not hesitate to contact a member of our support team via live-chat or by telephone 24-hour toll free 1.877.934.0407.
At 6pm CDT each night of the maintenance Cloud Sites Engineers will be performing maintenance on the Windows/IIS hosting platforms to consolidate resources. The length of each maintenance will vary depending on the node however maintenance is expected to last up to 1 hour each night.
There will be down time for sites on each web cluster while the consolidation is occurring, however down time will be minimal. Customers will be notified prior about the affected site(s) and date(s) prior to the move.
If you have any questions, please do not hesitate to contact a member of our support team via live-chat or by toll free phone at 1.877.934.0407.