Our System Status is a real-time view of the performance and uptime of our Rackspace Cloud products and services. If you're a customer, please bookmark this page and check back if you experience a service disruption.
Alerts & Maintenance
Rackspace Engineering will be performing a scheduled maintenance for our cloud networks NSX systems in following regions on,
CHG0057739 - HKG - Oct 13th 10:00 AM to 2:00 PM CDT. (oct 13th 11 PM to Oct 14th 3 AM HKT) *Completed*
CHG0057740 - SYD - Oct 15th 10:00 AM to 2:00 PM CDT. (Oct 15th 11 PM to Oct 16th 3 AM AEST)
This maintenance will affect NOT any connectivity that you have established utilizing RackConnect Cloud Networks between your Cloud Servers and Dedicated Servers. However, certain operations being performed during this period may be interrupted (such as s new cloud networks or RCv3 instances). Customers are urged to perform these operations before or after this maintenance event.
If you have any questions or concerns in regards to this maintenance, please do not hesitate to contact a member of our support team via live-chat or by telephone 24-hour toll free 1.877.934.0407 and INTL +1.210.581.0407.
Beginning September 1, 2015 Cloud Sites will be performing upgrades on its DFW datacenter. These upgrades will present minimal customer disruptions as technologies are transitioned.
Below is the planned order of events during maintenance, but please note that there may be slight deviations:
1. Storage Synchronization and Changeover -- COMPLETE
2. Web Synchronization and Changeover -- COMPLETE
3. IP and DNS Synchronization and Changeover -- Complete
4. Database Synchronization and Changeover
Database Synchronization and Changeover to MariaDB 10 is currently scheduled for Oct 14-15, Oct 19-22 and Oct 26-29 during the daytime maintenance window of 10am CDT - 4pm CDT. During this time there will be short time frames (no more than 10 minutes) where the database servers will be set to read-only while making the switch from MYSQL servers to MariaDB servers.
Current hostnames to point to databases will remain working as they are. External Database management IPs will update during this time.
For a more detailed explanation of our DFW maintenance, please visit our Knowledge Center maintenance guide:
Thank you for your patience during this event.
If you have any questions or concerns in regards to this maintenance, please do not hesitate to contact a member of our support team via live-chat or at the following telephone numbers: 24-hour toll free 1.855.348.9060 and INTL +1.210.581.0407.