Our System Status is a real-time view of the performance and uptime of our Rackspace Cloud products and services. If you're a customer, please bookmark this page and check back if you experience a service disruption.
Open SSL Security Advisory
Rackspace is aware and tracking the security advisory released by the Open SSL Community. We're closely monitoring the situation and evaluating any relevant actions.
For more information regarding the specific details around the vulnerability please visit https://www.openssl.org/news/secadv_20150319.txt
Posted on March 19, 2015 at 10:38 AM
Alerts & Maintenance
Beginning April 1, 2015, Cloud Sites engineers will begin performing updates on all Cloud Sites IIS web servers. This update allows Cloud Sites to continue to evolve and provide a more secure and reliable infrastructure for our .NET customers.
Affected sites accounts have had relevant tickets sent to communicate the specific changes, communications and more detailed information. The schedule for updates is included in the comms.
For additional reference, please see the Knowledge center FAQ for the migration:
Next Gen Cloud Servers, Cloud Networks | All regions | Starting on Tuesday, March 24th at 10:00 AM CDT *Updated*
The Rackspace Open Cloud system engineers will perform priority maintenance to the control infrastructure of our Next Generation Cloud Servers and Cloud Networks regions per the following dates and times:
CHG0053256 - HKG - March 24th at 10:00 AM - 01:00 PM CDT (March 24th 11:00 PM - March 25th 02:00 AM HKT) *Complete*
CHG0053259 - IAD - March 24th at 09:00 PM - March 25th 01:00 AM CDT *Complete*
CHG0053257 - SYD- March 25th at 10:00 AM - 01:00 PM CDT (March 25th 02:00 AM - March 25th 05:00 AM AEDT) *Complete*
CHG0053260 - LON - March 25th at 05:00 PM - 09:00 PM CDT (March 25th 10:00 PM - March 26th 02:00 AM GMT) *Complete*
CHG0053261 - DFW - March 26th at 10:00 PM - March 27th 02:00 AM CDT *Complete*
CHG0053262 - ORD - March 30th at 10:00 PM - March 31st 02:00 AM CDT
During these times, requests requiring networking information will fail for a period of up to 5 minutes.
This impacts Next Gen Cloud Servers requests sent via mycloud.rackspace.com and well as directly through the regional API.
Note: Typically this maintenance impacts the requests for new server builds and creating new Cloud Networks (existing Cloud Servers and Cloud Networks will NOT be affected by this maintenance). Customers are urged to perform these operations before or after this maintenance event.
If you have any questions or concerns in regard to this maintenance, please do not hesitate to contact a member of our support team via live-chat or by telephone 24-hour toll free 1.877.934.0407 and INTL +1.210.581.0407.