Our System Status is a real-time view of the performance and uptime of our Rackspace Cloud products and services. If you're a customer, please bookmark this page and check back if you experience a service disruption.
Alerts & Maintenance
Rackspace will be performing upgrades on its Software Defined Networks. These upgrades will present a small disruption for customers (<2 seconds), however they will also provide an increase is overall performance.
Here is the list of change windows, broken down by region. Customers will be receiving communications which will list a more detailed schedule of when their individual instances will be upgraded.
IAD1-CHG0055075-7/6 10 PM to 7/7 1 AM CDT ( 7/6 11 PM to 7/7 2 AM EDT)
SYD2-CHG0055081-7/7 9 AM to 7/7 11 AM CDT (Jul 8 12 AM to 2 AM AEST)
DFW1 night 1-CHG0055082-7/8 11 PM to 7/9 5 AM CDT
DFW1 night 2-CHG0055084-7/9 11 PM to 7/10 4 AM CDT
ORD1 night 1-CHG0055087-7/13 10 PM to 7/14 4 AM CDT
ORD1 night 2-CHG0055088-7/14 10 PM to 7/15 4 AM CDT
LON1-CHG0055089-7/15 5 PM to 7/15 11 PM CDT (Jul 15 11 PM to 12 AM BST)
HKG1-CHG0055090-7/16 10 AM to 7/16 12 PM CDT (Jul 17 11 PM to 1 AM HKT)
During these maintenances, your Next Gen Cloud Servers network connectivity will be interrupted for a period lasting up to 2 seconds. These networking interruptions will affect all Next Gen Cloud Servers within these regions. This includes connectivity from Cloud Servers to Cloud Files, Cloud Load Balancers, Cloud Networking, Cloud Block Storage and RackConnect services, as well as private server-to-server connectivity.
If you have any questions or concerns in regard to this maintenance, please do not hesitate to contact a member of our support team via live-chat or by telephone 24-hour toll free 1.877.934.0407 and INTL +1.210.581.0407.
Our engineers continue to work to resolve an issue causing performance degradation for our Cloud Files product in the following regions:
DFW, ORD, IAD
During this time, you may encounter delayed response times when interacting with the Cloud Files product as well as related products which store data in these regions. We will provide additional updates as information becomes available. As always, we appreciate your patience during this time and ask that you please contact a member of your support team if you have any further questions.