Our System Status is a real-time view of the performance and uptime of our Rackspace Cloud products and services. If you're a customer, please bookmark this page and check back if you experience a service disruption.
Alerts & Maintenance
Rackspace Open Cloud system engineers will perform a priority maintenance to the data infrastructure of small portion of our Next Generation Cloud Servers IAD (Northern Virginia) region on Thursday, May 7th at 10:00 PM until 2:00 AM CDT
During this time, affected Next Gen Cloud Servers customers will experience a networking services disruption for a period of up to 2 minutes. Customers who are affected by this maintenance will have already received a notification via email and our Cloud Ticketing system which will also include additional details pertaining to this maintenance event in accordance to our SLA. The ticket also includes a detailed list of Cloud Servers which will be affected.
If you have any questions or concerns in regard to this maintenance, please do not hesitate to contact a member of our support team via live-chat or by telephone 24-hour toll free 1.877.934.0407 and INTL +1.210.581.0407.
Rackspace Engineering will be performing a series of planned maintenance in our DFW and ORD data centers. We expect this maintenance to be non-impact to customers.
Please observe the specific times, dates and regions related to the maintenance event:
CHG0053764 - DFW - Monday, April 27th - at 8:00AM Central to 9:00AM Central
CHG0053765 - DFW - Tuesday, April 28th - at 8:00AM Central to 9:00AM Central
CHG0053766 - DFW - Wednesday, April 29th - at 8:00AM Central to 9:00AM Central
CHG0053767 - DFW - Thursday, April 30th - at 8:00AM Central to 9:00AM Central
CHG0053768 - ORD - Friday, May 1st - at 8:00AM Central to 9:00AM Central
CHG0053769 - ORD - Monday, May 4th - at 8:00AM Central to 9:00AM Central
CHG0053770 - ORD - Tuesday, May 5th - at 8:00AM Central to 9:00AM Central
CHG0053771 - ORD - Wednesday, May 6th - at 8:00AM Central to 9:00AM Central
CHG0053772 - ORD - Thursday, May 7th - at 8:00AM Central to 9:00AM Central
If you have any other questions about the planned maintenance, please do not hesitate to contact a member of our support team. You can reach us by visiting live chat or calling 24-hour toll free 1.877.934.0407 and INTL +1.210.581.0407.
Beginning April 1, 2015, Cloud Sites engineers will begin performing updates on all Cloud Sites IIS web servers. This update allows Cloud Sites to continue to evolve and provide a more secure and reliable infrastructure for our .NET customers.
Affected sites accounts have had relevant tickets sent to communicate the specific changes, communications and more detailed information. The schedule for updates is included in the comms.
For additional reference, please see the Knowledge center FAQ for the migration: