Our System Status is a real-time view of the performance and uptime of our Rackspace Cloud products and services. If you're a customer, please bookmark this page and check back if you experience a service disruption.
Alerts & Maintenance
In an effort to better align Cloud Block Storage with the OpenStack community, Rackspace Engineering will be upgrading the Cloud Block Storage control infrastructure to the Icehouse release on Monday May 4th, 2015. Upgrading to Icehouse is an intermediate step required to prepare our block storage infrastructure for the most recent Cinder Juno release, which we will be upgrading to in the coming months. The Icehouse deployment schedule is as follows:
Starting on Monday May 4th, 2015
HKG region: 10:00 AM - 11:00 AM CDT (11:00 PM - 12 AM HKT)
SYD Region: 1:00 PM - 2:00 PM CDT (May 5th at 4:00 AM - 5:00 AM AEDT)
LON Region: 2:00 PM - 3:00 PM CDT (8:00 PM - 9 PM BST)
IAD Region: 7:00 PM - 8:00 PM CDT (8:00 - 9:00 PM EDT)
DFW and ORD Regions: 8:00 PM - 9:00 PM CDT
While no extended downtime is expected during the upgrade, each region could see the Cloud Block Storage API become unavailable for as long as 30 minutes during each respective maintenance window. Please note that any downtime experienced would be control infrastructure (API) only and there is no anticipated impact to the data plane (where Cloud Block Volumes are stored). During this time attached volumes would continue to operate normally, however users would be unable to create new volumes or delete, clone, snapshot or modify existing volumes.
If you have any questions or concerns in regards to this maintenance, please do not hesitate to contact a member of our support team via live-chat or by telephone 24-hour toll free 1.877.934.0407 and INTL +1.210.581.0407.
Cloud Sites Engineers will be performing a Load Balancer maintenance at 10 pm (22:00) on May 5. Maintenance is expected to last for up to one hour.
During this time users should not see any problems, however there may be intermittent latency visible.
At 10PM (22:00) CDT on May 5 our engineers will be performing maintenance on MySQL in our ORD datacenter. Maintenance is expected to last up to 4 hours.
The following MySQL servers will be put into read only mode during this window.
Rackspace Engineering will be performing a series of planned maintenance in our DFW and ORD data centers. We expect this maintenance to be non-impact to customers.
Please observe the specific times, dates and regions related to the maintenance event:
CHG0053764 - DFW - Monday, April 27th - at 8:00AM Central to 9:00AM Central
CHG0053765 - DFW - Tuesday, April 28th - at 8:00AM Central to 9:00AM Central
CHG0053766 - DFW - Wednesday, April 29th - at 8:00AM Central to 9:00AM Central
CHG0053767 - DFW - Thursday, April 30th - at 8:00AM Central to 9:00AM Central
CHG0053768 - ORD - Friday, May 1st - at 8:00AM Central to 9:00AM Central
CHG0053769 - ORD - Monday, May 4th - at 8:00AM Central to 9:00AM Central
CHG0053770 - ORD - Tuesday, May 5th - at 8:00AM Central to 9:00AM Central
CHG0053771 - ORD - Wednesday, May 6th - at 8:00AM Central to 9:00AM Central
CHG0053772 - ORD - Thursday, May 7th - at 8:00AM Central to 9:00AM Central
If you have any other questions about the planned maintenance, please do not hesitate to contact a member of our support team. You can reach us by visiting live chat or calling 24-hour toll free 1.877.934.0407 and INTL +1.210.581.0407.
Beginning April 1, 2015, Cloud Sites engineers will begin performing updates on all Cloud Sites IIS web servers. This update allows Cloud Sites to continue to evolve and provide a more secure and reliable infrastructure for our .NET customers.
Affected sites accounts have had relevant tickets sent to communicate the specific changes, communications and more detailed information. The schedule for updates is included in the comms.
For additional reference, please see the Knowledge center FAQ for the migration: