Our System Status is a real-time view of the performance and uptime of our Rackspace Cloud products and services. If you're a customer, please bookmark this page and check back if you experience a service disruption.
Alerts & Maintenance
The Rackspace Open Cloud system engineers will perform a priority maintenance to the control infrastructure of our Next Generation Cloud Servers regions during the following dates and times:
CHG0068112 - SYD Region - October 5 from 9:00 AM - 3:00 PM CDT (October 6 from 1:00 AM - 7:00 AM AEST)
CHG0068119 - HKG Region - October 6 from 9:00 AM - 3:00 PM CDT (October 5 from 10:00 PM - October 6 to 4:00 AM HKT)
CHG0068121 - LON Region - October 6 from 4:00 PM - 10:00 PM CDT (October 6 from 10:00 PM BST - October 7 to 4:00 AM BST)
CHG0068122 - IAD Region - October 10 from 9:00 PM - October 11 to 3:00 AM CDT
CHG0068124 - DFW Region - October 11 from 10:00 PM - October 12 to 4:00 AM CDT
CHG0068123 - ORD Region - October 12 from 10:00 PM - October 13 to 4:00 AM CDT
During these times, customers accessing management level services (public APIs for these regions) may experience errors for a period of up to 30 minutes. This includes requests sent from the MyCloud Control Panel as well as those sent to the Next Gen Cloud Servers API directly (First Gen Cloud Servers management will not be affected).
This maintenance will NOT pose any impact to existing Next Gen Cloud Servers under your account which are located in this region. However, certain operations being performed during this period may be interrupted (such as server builds, resizes, or snapshots). Customers are urged to perform these operations before or after this maintenance event.
If you have any questions or concerns in regard to this maintenance, please do not hesitate to contact a member of our support team via live-chat or by telephone 24-hour toll free 1.877.934.0407.