Our System Status is a real-time view of the performance and uptime of our Rackspace Cloud products and services. If you're a customer, please bookmark this page and check back if you experience a service disruption.
Alerts & Maintenance
Rackspace Engineering will be performing a scheduled maintenance for our cloud networks in DFW.
CHG0060096 - IAD Thursday, February 11th, 2016 10:00pm (CST) - 11:30pm (CST)
Customers are not expected to be impacted during this maintenance. However, if unexpected downtime occurs customers may lose connectivity to create/modify/delete Cloud Block Storage volumes for up to, but no more than 10 minutes.
If customer have any questions or concerns in regard to this maintenance, please do not hesitate to contact a member of our support team via live-chat or by telephone 24-hour toll free 1.877.934.0407
On February 2, 2016 at 9pm CT (21:00) Cloud Sites Engineers will be performing a load balancer maintenance in the DFW3 datacenter. This will rebalance the performance across all of the web clusters to enhance performance.
Maintenance is expected to last up to 2 hours during which time there may be a decrease in performance while the loads are rebalanced.
The Rackspace Cloud Load balancers engineers will be performing scheduled migrations to move Cloud Load Balancer instances onto new hardware in ORD region starting on January 20, 2016 in 3 batches. Please review the following times associated with this regional maintenance events:
CHG0059121 - Batch 1 - Wednesday, February 10, 2016 10:00pm (CST) - 2:00am (CST next day)
CHG0059122 - Batch 2 - Wednesday, February 17, 2016 10:00pm (CST) - 2:00am (CST next day)
CHG0059123 - Batch 3 - Wednesday, February 24, 2016 10:00pm (CST) - 2:00am (CST next day)
Customer should expect up to 1 minute of downtime per migrated load balancer. If their environment fails to migrate during the maintenance window below, Rackspace will notify you the following day to schedule a future migration.Please note that your load balancer will still function as normal in the event of an unsuccessful migration (will rollback). Some of customer services behind the load balancer may be inaccessible during this time.
Rackspace has tested and validated all components of the plan to enable a smooth transition. If customer have any questions or concerns in regard to this maintenance, please do not hesitate to contact a member of our support team via live-chat or by telephone 24-hour toll free 1.877.934.0407
Rackspace Engineering will be performing a scheduled maintenance for our cloud networks in following regions:
CHG0060017 - HKG - Feb 9, 2016 10:00 AM CST to 2:00 PM CST (Feb 10, 2016 12:00 AM HKT to 4:00 AM HKT) **Postponed**
CHG0060068 - IAD - Feb 10, 2016 10:00 PM CST to Feb 11, 2016 2:00 AM CST (Feb 10, 2016 11:00 PM EST to Feb 11, 2016 3:00 AM EST)**Postponed**
CHG0060071 - DFW - Feb 11, 2016 10:00 PM CST to Feb 12, 2016 4:00 AM CST **Postponed**
CHG0060072 - LON - Feb 15, 2016 5:00 PM CST to 11:00 PM CST (Feb 15, 2016 11:00 PM GMT to Feb 16, 2016 5:00 AM GMT)**Postponed**
CHG0060073 - SYD - Feb 16, 2016 10:00 AM to 2:00 PM CST (Feb 17, 2016 3:00 AM AEDT to 7:00 AM AEDT) **Postponed**
CHG0060074 - ORD - Feb 17, 2016 10:00 PM to Feb 18, 2016 4:00 AM CST **Postponed**
For approximately 15 minutes, this maintenance will impact customers ability to utilize the API directly as well as make networking changes through the Cloud Servers account via Reach (mycloud.rackspace.com). This means that new Cloud Servers builds will go into error and new Cloud Networks creation requests will fail while Neutron related services are unavailable.
If you have any questions or concerns in regard to this maintenance, please do not hesitate to contact a member of our support team via live-chat or by telephone 24-hour toll free 1.877.934.0407
Rackspace RackConnect Engineering will be performing a scheduled maintenance for our RackConnect Multi-Tenant NSX Gateways product in following regions on,
CHG0059634 - SYD, HKG - Feb 4th 09:00 AM to 12:00 PM CST.
CHG0059637 - ORD - Feb 8th 10:00 PM to 1:00 AM CST. *Completed*
CHG0059651 - DFW - Feb 10th 10:00 PM to 1:00 AM CST
CHG0059652 - LON - Feb 15th 04:00 PM to 07:00 PM CST. (Feb 15th 10 PM to Feb 16th 1 AM GMT)
CHG0060093 - IAD - Feb 17th 09:00 PM to 12:00 AM CST
This maintenance will affect any connectivity that you have established utilizing RackConnect Cloud Networks between your Cloud Servers and Dedicated Servers. No action is required from you as a result of this maintenance.
During the maintenance, your RackConnect v3 Cloud Networks will experience one distinct interruption per RackConnect v3 Cloud Network lasting from 20 to 30 seconds in duration. It is very important to note that only RackConnect v3 Cloud Networks will be affected by this maintenance event.
Please accept our apologies for the inconvenience. We always strive to have no downtime associated with all of our scheduled maintenance events and your uptime is extremely important to us. However, there are times where we are unable to conduct maintenance in a completely non-disruptive manner. We only perform these types of maintenances after extensive testing and planning to ensure minimal impact.
If you have any questions or concerns in regards to this maintenance, please do not hesitate to contact a member of our support team via live-chat or by telephone 24-hour toll free 1.877.934.0407 and INTL +1.210.581.0407.
On February 10 2016, Cloud Sites will be removing the option to setup new sites with PHP 5.3 and PHP 5.4 as well as databases using MySQL 5.1. This is in an effort to continue updating our offerings and offer better security, stability and newer technology.
Existing sites and databases will continue to work as usual until they are migrated to PHP 5.6 and MariaDB 10 at a later date.
Please contact a member of support if you have any questions or concerns.